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Terms & Conditions

Use of this website constitutes your agreement to all our terms and conditions. If you do not agree to our terms and conditions, then you are not authorized to use this site.


LEGAL NOTICES

The information contained within this web site is the property of ItaliaRooms and the use of it is subject to the restrictions below. The information given on this site is constantly updated and subject to change. ItaliaRooms cannot be held responsible for inaccuracies, typographical errors or photographic errors on this site. Information entered on this site by the user will not be used for any other purpose other than that which the user intended as laid out on the site. ItaliaRooms cannot be held responsible for any inaccuracies of any kind that may appear on any other site that is linked to this site.

ItaliaRooms reserves the right to update and make any changes to this site at any time, without notice to the user.

TERMS OF BUSINESS

ItaliaRooms acts only as booking agent and has no control over, nor responsibility for suppliers and other travel accommodations listed on this site. All bookings are accepted and all tickets, passes and vouchers are issued on the express condition that ItaliaRooms is not responsible nor liable for any loss (consequential or otherwise), damage (including, but not limited to, loss of, or damage to passengers' clothes, baggage, property, whatsoever), death, injury, delay, inconvenience or irregularity caused by, or arising from, or in connection with, any defect in any vehicle or other land or sea conveyance used, rented, or traveled in; or through the negligence, willful misconduct, strikes, or other acts, defaults, or omissions of any hotel, carrier, car rental or other provider of goods and services.

Every booking accepted is subject to the conditions, tariffs and regulations imposed by the rail, shipping, bus, car rental, car insurance, hotel, tour or other companies, firms, or persons concerned. Travelers are responsible for ensuring that they have all necessary travel documents and visas.

PRICES & AVAILABILITY

The price and availability of the travel services will be as quoted on the website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted and confirmed. Please note that some bookings are accepted Upon Request (RQ) or Pending upon acceptance from the Hotel after a reservation is made. As such, the booking is not considered accepted until final confirmation and issuance of voucher from the hotel, or within 3 business days from the original time of final payment and receipt. Despite ItaliaRooms.com’s best efforts, some of the travel services listed on the website may be incorrectly priced.

ItaliaRooms.com expressly reserves the right to correct any pricing errors on its website and/or pending reservations made under an incorrect price. In such an event, if available, it will offer you the opportunity to keep your pending reservation at the correct price or it will change your reservation without penalty.

ItaliaRooms.com is under no obligation to provide travel services to you at an incorrect or lower price, even after you have been sent confirmation of your booking.

SUPPLIER RULES & RESTRICTIONS

When making a booking, please read these terms and conditions carefully. Each supplier and hotel booking is accompanied by specific cancellation terms and conditions. In some cases, the booking will be NON-Refundable. In other cases, the booking may be cancelled or changed up to a certain date, after which it may carry a penalty or become non-refundable. You are responsible for understanding the cancelation dates and terms of your reservation before agreeing, making a booking and submitting payment. If you do not understand or are unsure, please contact a customer service agent for details before making a booking and payment. Should you proceed, you agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You understand that any violation of any supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in ItaliaRooms.com debiting your account for any costs ItaliaRooms.com incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.

You acknowledge that ItaliaRooms.com pre-negotiates certain room rates with hotel suppliers, sometimes at significant discount to the normal published rate to facilitate the booking of reservations on your behalf. The room rate displayed on the Website is a combination of the pre- negotiated room rate for rooms reserved on your behalf by ItaliaRooms.com and the facilitation fee retained by ItaliaRooms.com to compensate us for our services. You authorize ItaliaRooms.com to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and other taxes. You agree that your credit card will be charged by ItaliaRooms.com for the total reservation price. Upon submitting your reservation request you authorize ItaliaRooms.com to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (facilitation fee and/or service fee) in certain jurisdictions. For hotel stays in Italy, some local city and occupancy taxes are collected directly by the hotel for the room. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.

When your Hotel booking has been confirmed, your confirmation, receipt and possible voucher will be emailed to you. You must present this email confirmation/voucher to the hotel at check-in during the beginning of your stay.


CHANGING OR CANCELLING A BOOKING

It may be possible to change your hotel reservation date or time, or receive a refund if you are not able to travel. To request a change or cancel booking and obtain a refund, all inquiries should be made by calling our customer service number (877) 375-7245 or emailing support@ItaliaRooms.com

Only Hotel bookings purchased from ItaliaRooms, can be exchanged or refunded. If you wish to change the date or amend the booking in any way, a fee may be charged by the supplier.

You can change your guest name, bed type, smoking preference, special requests, accessibility options, room type, number of guests and travel dates at no charge to you by ItaliaRooms.com, subject to availability. However, please note that hotel suppliers may impose other change and/or cancellation fees. Charges vary by reservation, so please review your original booking terms and confirmation email for details.

You agree to pay any supplier’s required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, or have a specific time limit as indicated in the rules and restrictions for the original hotel reservation. Please note that generally, cancellations must be made anywhere from 1 to 7 days before scheduled arrival. No-shows are non-refundable. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

In the unlikely event that a hotel is unable to honour your booking, ItaliaRooms.com will not be liable for any cost incurred due to relocation.


DISCLAIMER

Website is for informational purposes only

This website is intended for general information purposes only. The information should not be used as a substitute for any form of advice on activities of ItaliaRooms. All information on this website is free of obligations and is subject to change. The information (including prices) mentioned on this website does not constitute a legally binding purchase offer and is subject to change.

Accuracy of Information

ItaliaRooms has composed this website with the utmost care. However, no warranty or representation, express or implied, is given as to the accuracy or completeness of the information. In no event will ItaliaRooms, nor any of its members, directors, employees or advisors accept any responsibility or liability for any consequences or mistakes, in-accurateness or incompleteness of the information on this website. In particular, ItaliaRooms will not be liable for any mistakes or incorrectness as to prices and conditions with respect to the use and/ or validity of hotel accommodations, tour, activities or other ItaliaRooms services.

Other Sites

This website may contain hyperlinks to other websites or may make reference to other websites. The accuracy of the information on these websites has not been investigated nor analyzed by ItaliaRooms. ItaliaRooms is not responsible for and will not be liable for the content of these websites.

Intellectual Property Rights

ItaliaRooms reserves all copyright, trademark, patent, intellectual and other property rights in the information on this website, and no express or implied license is granted in respect thereof. Any unauthorized use or reproduction of the information or proprietary rights contained in this website is strictly prohibited.

This site is owned and operated by InterRail LLC.

Disputes

ItaliaRooms make every effort to resolve your complaints to your satisfaction. You agree that any review, comment, complaint or reference you post to any forum will be accurate, factual and fair to our employees and to ItaliaRooms.



Some jurisdictions (including Quebec) do not permit mandatory arbitration of consumer disputes or choice of governing law, so this clause may not apply to you.

If any dispute or controversy shall arise out of or relating to the interpretation, implementation or performance of any of the provisions of these terms and conditions, you agree that such dispute shall be resolved by arbitration. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. Unless otherwise required by law, these terms and conditions are governed by and will be interpreted in accordance with the laws of the State of Massachusetts and of the laws of the United States applicable therein, without regard to any principles of conflicts of law. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to 201 Somerville Ave., 2nd Floor, Somerville, MA, 02143 USA.

Contact

If you have any questions or concerns regarding these terms and conditions please contact us at support@italiarooms.com.

Privacy Policy

At ItaliaRooms, we are committed to protecting the online privacy of visitors to our website. This policy applies only to the website and online services provided by ItaliaRooms.com . The purpose of this policy is to inform you about the types of information we gather about you when you visit our website, how we may use that information, and how we disclose it to third parties. ItaliaRooms.com complies with the U.S.-E.U. Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. ItaliaRooms.com has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view ItaliaRooms’ certification, please visit http://www.export.gov/safeharbor/.

I. Information We Collect

Personal Information

At various locations on our websites, such as in our order forms (and potentially surveys and polls), we may request that you supply us with “personal information,” such as your name, email address, mailing and shipping addresses, home or work telephone number, and/or credit card information. You will always know when we are collecting personal information, because we only collect personal information when you voluntarily submit it to us through our online forms and questionnaires. Although you do not have to provide us with any information to visit our websites, you may not be able to fully utilize all of the services on our websites if you choose not to provide certain information. If you do choose to give us personal information through our websites, we will collect and retain that information.

Non-Personal Information

When you use our websites, we may also collect “non-personal information,” which is information that, by itself, cannot be used to identify or contact you, such as demographic information (your age, gender, income, education, profession, zip code, etc.). Non-personal information may also include technical information, such as your IP address, the type of browser you are using, the websites you visit immediately before and immediately after you visit our websites, and other anonymous data involving your use of our websites. Non-personal information may also include information that you provide us through your use of our website.

Online Orders

We collect personal information from you when you purchase products from our online order process. For example, we require you to provide your name, contact information, shipping and billing addresses, and a credit card number before we process your orders. We also collect information about your transactions with us. We may use the information that you provide to communicate with you about products purchased through our online service, to provide customer support in connection with those products.




II. How We Use the Information

Our Services and Websites

We use your personal information to provide you any services that you may request or require, to communicate with you, to allow you to make purchases. We use aggregated non-personal information about our users to understand our website’s demographics, such as the geographic distribution of our users, the age ranges of our users, or a combination of these or other demographics. We use the non- personal information we collect to analyze how our websites are being used, and to improve the content of our websites, online product offerings, and promotional efforts.

Email Communications

If you send us an email with questions or comments, we may use your personal information to respond to your questions or comments, and we may save your questions or comments for future reference. However, aside from our reply to such an email, it is not our standard practice to send you email unless you request a particular service that involves email communications or in order to provide customer support in connection with those products. There may be times when you will have the opportunity to subscribe to an email list or electronic newsletter that will send information about our websites to your email address. However, we will provide you with the option to change your preferences and opt-out of receiving those communications.



Online Service

If you make a purchase through our online ordering service, we may use the information you provide to send you important announcements and updates regarding our website or online service. In those instances, we will provide you with the option to change your preferences and opt-out of receiving those communications. When you provide us with your personal information to make a purchase through our online ordering, we only use this information to process your online order and credit card number. We also use your address and billing information to bill you and provide associated support.


III. Disclosure of Information to Third Parties

Except as specifically set forth in this Policy, we do not share your personal information with any non-affiliated third party without your permission. We may disclose aggregate information, such as demographic information, and our statistical analyses to third parties. This aggregate information does not include your personal information. Our websites may contain links to other websites. We have no control over the privacy practices or the content of any of our business partners, sponsors or other websites to which we provide links from our websites. You should check the applicable privacy policy of the third- party website when linking to other websites.

Service Providers

We sometimes engage unaffiliated businesses to assist us in providing you certain services. For example, we may hire a shipping company to help us deliver our products or services to you. We may also use third parties to process online transactions and credit card payments In those instances, we may need to share your personal information with them. We require these companies to use your personal information only to provide the particular product or service and do not authorize them to use your personal information for any other reason.

Other Disclosures

We may disclose personal information when we are required or requested to do so by law, court order or other government or law enforcement authority or regulatory agency; to enforce or apply our rights and agreements; or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of ItaliaRooms.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

IV. Security of Information

The security of your personal information is important to us. We maintain physical, electronic, and procedural safeguards to secure your personal information. However, “perfect security” does not exist on the Internet, and there is always some risk in transmitting information electronically. This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry, SSL (Secure Sockets Layer). The site employs SSL via a digital certificate issued by Thawte. If you have any questions about the security at our website, you can send an email to service@ItaliaRooms.com.

V. Information Accuracy and Resolution of Complaints

Any questions you may have regarding our Privacy Policy, the accuracy of your personal information or the use of your personal information, or any requests that we correct, update, or remove your information in our databases, should be directed via email to service@ItaliaRooms.com. After receiving a request to change your information, we will make reasonable efforts to ensure that all of your personal information stored in databases we actively use to operate our website will be updated, corrected, changed or deleted, as appropriate, as soon as reasonably practicable. However, we reserve the right to retain in our archival files any information we remove from or change in our active website databases. We may retain such information to resolve disputes, troubleshoot problems and enforce our terms of use.

We encourage you to contact us at service@ItaliaRooms.com to resolve any issues or complaints. We would also like to notify you that you have the option of independent recourse should you choose. ItaliaRooms.com is committed to cooperating with European Union Data Protection Authorities (DPAs) in the investigation and resolution of complaints brought under the Safe Harbor; and will comply with any advice given by the DPAs where the DPAs take the view that the organization needs to take specific action to comply with the Safe Harbor Principles, including remedial or compensatory measures for the benefit of individuals affected by any non-compliance with the Principles, and will provide the DPAs with written confirmation that such action has been taken.

This Policy is effective as of June 2015. We reserve the right to change this policy at any time, and will post any changes to this Policy as soon as they go into effect. Please refer back to this Policy on a regular basis.